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Call us for all your car needs! 248-347-2021

AUTO VALUE Nationwide Confidence Plus Warranty
All Valid Warranties Accepted
Nationwide lifetime warranty see details at over 35,000 locations!

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AutoWares - Auto Value - CSC
  • AutoWares
  • Car Care Aware

Testimonials

  • One of the BEST shops in town! The staff is courteous, professional and extremely knowledgeable about vehicle repairs.
    -Tovon H.

  • In Novi, the best auto repair shop around. I have been going there for almost 20 yrs!!
    -Robin W.

  • Thought it about time I added my two cents in support of a trustworthy and honest business. We've been using Dave's services for over two decades now. He and his staff do first class work at a very reasonable price, and I would absolutely recommend you look here for your auto related maintenance and repair needs. You can trust C.A.R.S.
    -Tim D.

  • I have been taking my vehicles for maintenance and repair to C.A.R.S. for many years. The owner, Dave, has many years of experience and has always been honest and fair with me about what needs to be fixed and the cost of the repairs. In my opinion, the quality of Dave's work has been superior and he strives for excellent customer satisfaction.
    -Michael N.

  • Dave and Mike are very efficient. Fast service and very polite.
    -Sara N.

  • Highly recommend Cars of Novi for all your auto repairs - knowledgeable and trustworthy.
    -Tina B.

  • Took my truck in and asked CARS to do some work on my Ford Expedition...Dave, the owner, recommended he take a look at things and get back to me before doing the work I'd asked for. Good thing. Turns out that my engine issues were far less extensive than I had figured and far less expensive. CARS did the repairs they suggested and fixed my issues, and for much less than I was planning. Thanks Dave, and CARS.
    -wavenetgraphic

  • Have been going here for years. My go-to mechanic! Quality work at the right price.
    -Michael F.

  • Great service. Skilled and knowledgeable. Clearly knew how to identify and fix a problem. Is current on newer technology.
    -Ann R.

  • I have used this repair facility occasionally for 10 plus years. Each time I was treated very well and the work performed on the vehicles was done with care and professionalism!
    -Danny J.

  • I've been servicing all my vehicles with Dave Smith / CARS OF NOVI for more than 16 years. During that time he also performed safety and service inspections on all the vehicles I sold from my company, Guaranteed Auto Sales which meant several hundred vehicles of all makes and models. I have always trusted David to deliver premier service at a reasonable cost and at aggressive competitive pricing. I will continue to service my family's vehicles and will always trust David's suggestion and upgrades to my personal fun ride a 76 Chevrolet Nova that I Drag Race in the Pro and Super Street classes with the NHRA. Dave is one of a kind and a true Gem in the Auto Repair and Race Car Prep and Build. He builds competitive street vehicles as well as pure Breed Drag Race and road race vehicles. It has always been a pleasure to do business with Dave.
    -Peter J. Cook

  • I felt completely informed as to what my vehicle required and what would prevent future problems . It was a very educating experience and what a great staff. Thanks guys
    -Julie H.

  • Quality Race Car Build and Maintenance. Ask for Dave!
    -Peter C.

  • Honest, professional and best value in SE Michigan.
    -Daniel S.

  • Best place to get your vehicle fixed! Honest people and they do a great job! Give them a call for your repairs!!
    -Holli S. B.

  • This is a top notch facility awesome service the guys are great and my vehicle has never performed so well I suggest everybody come here for all of their automotive needs.
    -David S.